How can we help?
Search the help centre or report an issue. We reply Monday to Friday, within 24 working hours.
HELP CENTRE
Browse by topic
- Getting started 8 articles Create your account, get to know the map and save your first spots.
- Map and navigation 14 articles Offline downloads, filters, routes and GPS accuracy.
- Account and sign-in 9 articles Passwords, signing in with Apple or Google, and deleting your account.
- Reviews and content 11 articles How to post, edit or report a review or a photo.
- Subscriptions and payments 7 articles Invoices, plan changes, refunds and cancellations.
- Businesses and listings 12 articles Claim your business, edit the listing and see the stats.
Service status
Updated 4 minutes ago
- iOS and Android app Operational
- Map and search Operational
- Business dashboard Operational
- Payments Scheduled maintenance
ISSUES
Report an issue
If something isn’t working, a spot on the map no longer exists or you’ve seen a review that shouldn’t be there, tell us here. The more specific you are, the sooner we fix it.
What helps us sort it out quickly
- What you expected to happen and what happened instead
- The exact steps to reproduce it
- A screenshot or a short video
- Your phone model and app version
- Standard issue
- under 24 working hours
- You can’t sign in or the app won’t open
- under 4 working hours
- Charges and billing
- under 48 h
If you’d rather talk to a person
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EMAIL
support@van-go.dev
For anything that isn’t urgent. We reply within 24 working hours.
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PHONE
900 000 000
Monday to Friday, 9:00 to 18:00. For sign-in or billing problems.
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COMMUNITY
@vango.app
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